Q. Are Kink & Coil products only for people with kinky, coily, and curly hair?
A. Not at all! Straight and wavy textures can also benefit from everything from our masks and oils to our satin-lined apparel.
Q. How long does shipping take?
A. It depends on where you'd like it delivered and which shipping speed you choose, but here's generally what you can expect. Please note large orders and purchases placed during busy times (ex: sales events, winter holidays, etc) may take longer.
Q. What's the return/exchange policy?
A. We believe you have the right to change your mind. If for any reason you're unhappy with your purchase, simply send it back to us and we'll refund the returned items in your order, plus the shipping costs you originally paid on your order. Please note that for sanitary reasons, all purchases of our hair masks and oil wands are final.
For exchange inquiries, please email us at email@example.com.
Q. Where is Kink & Coil located?
A. We're proudly Canadian! We operate out of Toronto and Edmonton, and we ship internationally.
Q. Does Kink & Coil have any physical stores?
A. Not presently, but you can catch us at pop-up markets in Toronto throughout the year. Follow us on social media and/or subscribe to our newsletter to find out where we'll be next. We'd love to meet you!
Q. Does Kink & Coil sell wholesale?
A. We plan to eventually! Please contact us with details about your business and expected quantities so we can get the ball rolling.
Q. Can Kink & Coil contribute to my subscription box?
A. Depending on the quantities you need and your deadline, we'd love to! Please contact us with more info about your box and we'll let you know.
Q. How do I wash the beanies?
A. We recommend removing the pompom before hand-washing in lukewarm water, then laying the beanie flat to dry.
Q. How do I wash the headbands?
A. We recommend hand-washing in lukewarm water, then laying the headband flat to dry.
Q. Do the beanies and headbands come in any other sizes?
A. Due to the stretchiness of the beanies, they are one-size-fits-all. However, our headbands don't stretch as much, so they're best suited for teens/adults. Be sure to follow us on social media and/or subscribe to our newsletter to be notified when we add more sizes.
Q. Do the beanies and headbands stretch?
A. Yes, they are stretchy and can accommodate a surprising amount of hair! The maximum dimensions are listed on each product page.
Q. Are there any beanies without the pompom / how do I remove the pompom?
A. All our beanies have a removable pompom. Simply slip your thumbnail between the two washers and the pompom will snap off like a button.
Q. When will different colours or designs be available?
A. We're constantly adding new products and varieties, so follow us on social media and/or subscribe to our newsletter to be first to know.
Q. Can I sleep in the beanies and headbands?
A. Certainly, but they're primarily designed to be worn outside to protect against the cold.
Q. Can I apply the masks on locs or protective styles?
A. We recommend only using the masks when your hair is loose because the tiny grains of the powders can be tricky to rinse out if your hair is in dreads, braids, etc.
Q. Can I mix different powders together?
A. Absolutely! Just make sure you thoroughly incorporate them together so you get even coverage on your hair.
Q. Should I apply the mask before or after shampooing?
A. It's totally up to you, but most people apply the mask first then either rinse or shampoo it out. Everyone's hair is different, though, so we suggest experimenting to see what works best for you.
Q. Do any of the oil wands contain nut oils?
A. Yes, the Argan Jasmine blend contains argan oil, and the Ylang Ylang contains sweet almond oil.
If we haven't answered your question, feel free to reach out to us using the contact info below.